Can I reserve a parking space?
No, you cannot reserve a specific parking space in any of our multi-storey car parks.
Are the car parks open at night?
The opening hours of our car parks vary. Please check the opening hours of the particular car park. As a long-term renter, you can access the car park at any time – day or night.
What should I do if I’m alone at the exit barrier late at night and the ticket doesn’t work?
All of our car parks have an intercom system that enables you to contact our Service Desk staff, who will then assist you.
What should I do if I can’t drive out of the car park due to a technical fault?
All of our car parks have an intercom system that enables you to contact our Service Desk staff. If they can’t solve the problem, our technical team will deal with it without delay during and outside of business hours. Outside of business hours, our on-call service team will arrive within 30 minutes if traffic conditions allow.
What should I do if I lose my ticket?
All of our car parks have an intercom system at the pay machines that enables you to contact our Service Desk staff, who will then assist you.
Who is liable for damage caused to my vehicle in the car park?
The use of the car park is at the user’s own risk. The landlord’s liability is excluded to the extent permitted by law. The landlord is not liable in particular for theft or damage to vehicles parked in the car park caused by third parties. The user is responsible for insuring against any damage.
The user is liable for all damage he causes by using the car park or by failing to comply with contractual or statutory provisions.
How can I pay at the cash machines in the car parks?
You can pay with Maestro, Postcard, credit card, Twint or cash in CHF/EUR.
Mobile payment of short-term parking tickets
All public AMAG car parks in Zurich, Oerlikon, Bern and Schaffhausen allow our short-term parkers to pay their parking fees easily and flexibly via their mobile phones. You no longer need to carry cash and you can skip the trip to the cash machine. Simply scan the QR code on the parking ticket, confirm the parking duration, pay and leave the car park..
Park & Pay: Can I pay without having to go to the pay machines?
Cashless payment is possible at the following car parks if you have the Parkingpay app or badge:
- Utoquai
- Opéra
- Bleicherweg
- Talgarten
- Rathaus Parking
How often are the parking guidance displays in Zurich updated?
The parking guidance displays around the city of Zurich are updated every 60 seconds. In our car parks, which have an additional internal parking guidance system, the displays are updated in real time.
I’d like to have my car interior and exterior cleaned when I come to park. Where do you offer this service?
The Utoquai car park has a car wash facility that is staffed during car park opening hours. You can have your car interior cleaned, and there are various exterior cleaning options. You get one hour of free parking if you use the car wash service.
I need a rental or car-sharing vehicle. Where can I rent a vehicle at the car park?
Europcar has a wide range of vehicles available at the following car parks:
- Neuhard, Olten
- Diana, Schaffhausen
- Messe Zürich, Oerlikon
- AMAG Parking, Cham
After registering, you can use the Mobility car-sharing service at the following car parks:
- Rathaus Parking, Bern
How much does it cost to park?
Our rates vary from car park to car park. We also offer hourly rates, multi-day tickets and prepaid cards, not to mention spaces for long-term rental with or without EV charging.
Can I buy parking vouchers from you?
Yes, you can order prepaid cards and vouchers from us. If you need tickets for a private event for your customers and/or employees, please contact us for more information. You can reach us by email at parking@amag.ch or by phone on 044 804 40 35.
Are there discounts for frequent parkers?
If you need to park in a certain car park frequently, we recommend renting a parking space by purchasing an individual monthly season ticket or ordering a prepaid card from us.
Are there discounts for local residents?
We recommend that you rent a parking space in the car park nearest to where you live.
I’m working near an AMAG car park for six weeks. Can I reserve a parking space for a set period, and are discounts available?
No, we cannot reserve parking spaces or offer any discounts on our daily rates. However, you can purchase a monthly season ticket for a set number of months or opt for Monday to Sunday parking for up to three months.
How and where can I order a prepaid card?
You can order a prepaid card and/or load credit onto it in person, by phone or via email at the following car parks:
- Bleicherweg
- Talgarten
- Utoquai
- Rathaus (without discount)
You receive a 10% discount on your loaded credit. You can use the prepaid card at all of the above car parks.
We’re looking to centralise our company fleet. Do you offer special terms or volume discounts?
You can choose one of our individual monthly season tickets with or without EV charging and rent the number of parking spaces you require (subject to availability at the particular car park). You can also share the parking spaces with several other vehicles. Volume discounts are available once you rent a certain number of parking spaces. Please ask our Sales team about this.
Where can I find public charging stations for my vehicle?
All car parks have public charging stations for short-term parkers. These EV charging stations are only available to vehicles that are actively charging. The parking spaces should be released as soon as possible after the charging process is complete.
Long-term parking with electricity included?
More than 100 charging stations have been installed in the car park Utoquai, Kongress und Messe Zürich in 2022. Residents, companies and commuters can park and charge their vehicles permanently with a corresponding monthly e-subscription.
What parking subscriptions with electricity do we offer?
Night & Weekend: Park and charge your vehicle from 16.30 – 09.00 on weekdays, weekends and 9 public holidays per year. Additional parking time is charged at a fixed hourly rate. Standard subscription: Park and charge your vehicle 7 days a week, 24 hours a day at any charging station. The parking subscription includes a limited number of kWh. More information can be found under long-term parking in the respective car park.
What is a charging park?
We have significantly expanded the number of EV charging stations in our car parks. Today, there are around 180 charging stations available for short-term parkers and long-term renters. We offer an optimal charging solution and a secure permanent parking space. You benefit from a parking and charging offer at a monthly flat rate. Learn more
Who is our charging card provider in the charging parks?
Autosense chargeON app: Benefit from a charging rate of 28 Rp. per kWh for vehicles from the VW, Audi, SEAT, CUPRA and Skoda brands. All other vehicles charge at 56 cents/kWh. More information
How does the charging and billing process work?
Short-term parkers receive their parking ticket when entering the charging park. The charging process can be activated by using a charging card (RFID) or by scanning the QR code on the charging station via the installed charging app. If neither a charging card nor a charging app is available, the QR code on the charging station can also be scanned. After entering the credit card details, the charging process starts.
The end consumer price is set by the respective charging card provider or operator (e.g. Swisscharge, TCS, Move, autosense etc.).
The charging capacity depends on the number of vehicles being charged and can therefore vary.
I’m looking to rent a parking space. How can I do this?
All information about our car parks and the various rental options can be found on the respective car park website under long-term parking. Fill in the online order or request form. If availability is immediately confirmed, you will receive the order/rental confirmation immediately. If we need to check availability first, we will contact you within 3 business days. You can be added to the waiting list and/or we can offer you a suitable alternative.
Can I start or end my rental agreement in the middle of a month?
Yes, your rental agreement can start in the middle of a month if there are rental spaces available. Open-ended rental agreements continue to run until the end of the month you cancel in. Fixed-term rental agreements can start and end in the middle of a month. The term needs to be specified in advance. The individual days are billed based on the monthly price.
Is the Night & Weekend season ticket also valid on public holidays, such as Ascension Day (Thursday)? What happens if I go on holiday?
Yes, public holidays are included in the monthly rate. You can also park in the car park at a preferential rate for up to 20 days per calendar year.
What should I do if I can’t drive into or out of the car park with my QR-Code nor licence plate recognition?
Each entrance and exit barrier has an intercom system that enables you to contact our Service Desk staff, who will then assist you.
If I have a parking season ticket that allows me to park at certain times, can I also park at other times?
Yes – in this case, you will receive a monthly bill for these other times, based on the short-term parking rate.
Can I add several plate numbers?
If you are a long-term renter, you can add several other vehicles. However, you are never allowed to have more than one vehicle in the car park at a time.
I’m a long-term renter and want to park in the car park, but the car park is full. What should I do now?
As a long-term renter, you do not have a fixed parking space, but we do guarantee you a free space at all times – day or night. Even if the car park is full, long-term renters can still enter the car park.
How do I cancel my park subscription?
As a private individual, the rental agreement can be terminated by either party with a notice period of one month to the end of the month, provided that the agreed notice period is observed (by letter or email). As a corporate customer, you have a notice period of three months. Fixed-term rental agreements cannot be terminated prematurely.
How can I pay my monthly rent?
If you have an open-ended rental agreement, you receive a quarterly PDF invoice by email. You can also pay this invoice by monthly standing order. The rent must always be paid in advance. If you have a fixed-term rental agreement, the rent is billed monthly.
Do you offer long-term parking with EV charging?
More than 100 slow-charging stations were installed at our Utoquai, Kongress and Messe Zürich car parks in 2022. Local residents, businesses and commuters can park and charge for longer periods by purchasing a monthly season ticket for EVs.
How does the chargeON app work?
Download the autosense chargeON app on your smartphone.
Create an account and use the same email address for registration as you did when you registered for the parking space.
Under the ‘Payment method’ tab in the ‘Account’ section, AMAG Parking will automatically appear after successful integration. You can also link your vehicle.
I have a parking pass with electricity. How many charging sessions are included in the contractually agreed car park?
Depending on the parking pass you have chosen, the charging sessions are included in the subscription price up to a maximum of 300 kWh/month (Standard pass) or 500 kWh/month (Night/Weekend pass). Additional kWh are charged at CHF 0.50 per month.
I have a parking pass with electricity. Can I also start charging sessions outside the contractually agreed car park?
External charging sessions can be managed via the autoSense app, but are not included in the subscription price. If you are interested, you can add another payment method in the autoSense app under Account/Payment methods/Card. However, please make sure that you have selected the correct payment method in the app before each charging session.
